Answers about custom mechanical keyboards, OEM/ODM and global delivery.

Standard OEM MOQ starts at 500 units per SKU. For ODM projects using our existing tooling library, MOQ starts at 300 units. Pilot runs below the standard MOQ can be evaluated case by case for brand partners with a clear distribution plan.

Typical lead time is 35 to 55 days for ODM programs that use our shared tooling and reference designs, and 60 to 90 days for full OEM builds that include industrial design, custom tooling and validation. Mass production is scheduled once engineering samples are signed off, so the timeline depends mainly on feedback speed during the sample phase.

Yes. We always provide engineering samples for sign-off, followed by pre-production samples (PPS) produced on the actual production line. Sampling fees are credited back against the first mass production order on most programs.

Yes. Many of our partners come to us with a sketch, a mood board or a reference product. Our industrial design team will translate the concept into a structured brief, propose material and switch combinations, and present 2 to 3 design directions before tooling begins.

Yes. Industrial design, mechanical engineering, PCB layout, firmware development, mould fabrication, injection, surface finishing and final assembly are all performed in-house at our Shenzhen facility. This vertical integration is what keeps our lead times predictable.

You can customize the case color and material (ABS, aluminum, polycarbonate), keycap legends and colorways, switch selection (linear, tactile, silent, clicky and force curves), plate material, PCB layout (ANSI, ISO, JIS, 60%, 65%, 75%, TKL, full-size, split), firmware (QMK, VIA, proprietary), packaging and branded accessories.

All custom tooling, moulds, PCB files and firmware are stored under the customer's ownership. Tooling is not reused across other brands and is released to the customer on request at the end of the program.

Yes. We build wired, 2.4G wireless, Bluetooth and tri-mode (USB-C + 2.4G + Bluetooth) keyboards, with firmware optimized for low-latency gaming or multi-device productivity setups.

Every unit passes a 48-point inspection including key travel force, continuity, switch bounce, surface finish and packaging integrity. AOI and ICT are applied on every PCB, and life-cycle tests (5 to 10 million keystrokes) are run on every production batch.

Common certifications include CE, FCC, RoHS, REACH, UKCA, RCM, KC and BIS. We help brand partners prepare and submit documentation for the markets they sell into, and we can arrange third-party lab testing on request.

Yes. We sign NDAs and IP agreements on request. Tooling, mould files, PCB files and firmware remain under the customer's ownership and are not reused without written consent. Production areas for different customers are physically separated.

Our typical field defect rate is below 0.3% across the first 12 months. Defective units identified during incoming inspection are replaced or credited. A formal 8D report is provided for any systemic issue, along with a corrective action plan.

We support EXW, FOB Shenzhen, CIF, DDP and door-to-door logistics. Export covers 30+ countries across North America, Europe, the Middle East, Southeast Asia, Oceania and Latin America. Carton, master carton and pallet packing are available.

Standard 12-month warranty against manufacturing defects. Spare parts, repair guides and RMA processing are available for the lifetime of the program, and we provide marketing collateral and training material for your support team.

Standard terms are 30% deposit on order confirmation and 70% balance before shipment. L/C at sight, T/T and Open Account terms are available for established partners. Tooling is paid in full against a milestone schedule.

Yes. We host on-site factory tours at our Shenzhen facility and run live virtual tours for partners who cannot travel. Both are scheduled with our team once an NDA is signed.